How to add a Predefined Response for continual use

 

1. Go to the Settings tab.

 

 

2. Scroll down until you see Predefined Maintenance Responses and select it.

 

 

3. To add a new response click the green Add New Response button.

 

 

4. Give the response a title and then enter the response. Click Save.

 

 

Your response will now show in the open maintenance case for you to quickly add a response to your open cases.

 

 

To use your response, select it out of the list under Use Predefined Response. It will then show in the Insert Response box. If you are happy with it, click Insert Response.

 

This will enter it into the Activity Log Comment box. When you click Save Comment it will add to your log and send the comment off as a notification to the email addresses listed in the case.