How to Process a Stripe Refund in BuildingLink

 

To refund deposits placed through BuildingLink, you will need to follow the below steps:

 

1. Enter the site.

2. Go to the Other Tab, then select Payments.

 

 

3. Ensure the Payment History tab is to the front.

 

 

4.  Find the payment that you need to refund. Do this either by searching the list or perform a more detailed search.

 

 

5. Click on the Issue Refund link and complete the appropriate details.

 

 

According to the Stripe Website, the claim is processed immediately, however it can take up to 10 working days to appear back in your resident's account.

 

If the payment is no longer showing the link to be able to process a refund in  BuildingLink, then you will need to log into your Stripe account to process the refund through there.

 

There is a time limit of approximately 4 months on how long BuildingLink will hold a payment open allowing you to process a refund, so we do suggest that you don't make the residents wait too long.